Why Choose Us?
Great Customer Service
What to expect whether you contact us by phone, email, or via our website¦
- We'll respond quickly and efficiently. We're customer focussed with a "can do", straightforward and friendly attitude
- You'll be offered flexibility - well priced rental solutions for Short Term (1 to 5 months) or Long Term (from 6 months plus).
- You'll be able to choose from our Traditional Classic and our Contemporary range of furniture.
- You'll be able to pre-book a provisional delivery and installation date at the time we provide you with your rental quotation!
- We'll be quick to react when blips occur (and they do in the real world) with personal attention to resolve problems.
- You'll be dealing with loyal, motivated, committed, disciplined, well trained, reliable people when you deal with TFRC!
Good Quality Furniture & Accessories
- Stored centrally in our secure warehouse facility in London.
- Your furniture is picked from the stock that is available at the time of your installation.
- Expertly protected, delivered and installed by our operatives.
- We collect and return the keys to the property if needed (which saves Relocation companies and their clients time and money).
- Every installation is managed on site by an experienced company supervisor.
- A director oversees at least 10% of installations to monitor our team's performance.
- A welcome letter and feedback questionnaire is given to every client on delivery - we use this to monitor quality control.
Streamlined office procedures to ensure a 1st class service
- Attention to detail from quotation stage through to installation and after care.
- Entire process is finely tuned, properly documented and professionally executed.
- We monitor delivery and installation, all work in progress (i.e. interim deliveries) and collections through the contract duration.
- Job End Confirmation Form (instructions sent to office, warehouse & operatives).
- Collection Procedures at client's property - check list given to each operative.
- We keep our eye on the ball at every stage - so we can be flexible.
- We aim for a smooth and trouble free furniture installation into every assignee's new home.