Terms & Conditions
Rental Agreement
- The Furniture Rental Company Limited (hereinafter called "the Company") supplies goods for rent only on the following terms and conditions and will not accept, or be bound by, other conditions.
- Payment of the Company's initial invoice by the Renter, incorporating advance rental charges, delivery and collection charges and deposit, will be deemed by the Company as acceptance of the terms and conditions set out in this document.
- Any instructions from the Renter that differ from those in the Rental Agreement (hereinafter called "the Agreement") will not be carried out without the prior written permission of the Company.
- The Renter may not assign the benefit or obligations of the Agreement to another party without the prior written permission of the Company.
- All agreements, quotations and estimates provided by the Company are subject to the right to withdrawal or cancellation without liability on the Company's part.
- The Company reserves the right to substitute items selected for a quotation or agreement with items of an equivalent quality and value if the item selected does not meet any of the Company's quality control standards prior to delivery.
- The Renter undertakes to keep all the rented goods in the order and condition in which they were accepted and to return them to the Company in the same order and condition, save for reasonable wear and tear.
- During the rental period the Renter is solely responsible for the rented goods which must remain at the original delivery address and may not be moved to another location without the prior written consent of the Company.
| Duration of rental contract | Terms |
|---|---|
| Up to three months: |
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| Four months or over: |
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- Payment of the initial invoice is required prior to delivery. Rental goods will not be released for delivery unless the agreed payments have been cleared into the Company's bank account at least 48 hours prior to the agreed delivery date. Thereafter invoices will be payable monthly or quarterly, in advance, until the Agreement is terminated.
- The Company accepts payment over the telephone by Visa, MasterCard, Switch or Solo. The commission charges for such transactions (between 2% and 3.5% of the total payment) will be borne by the Company. Refunds of security deposits will be by Company cheque in order to avoid further commission charges. Should the Renter require the refund via a credit card, the Company will deduct the commission charge for the transaction from the refund due.
- The minimum rental charging period is one calendar month. If the exact rental period is unknown for short-term rentals of one to two months, the Company will charge for a minimum two months rental. If the rented goods are returned within the first month, the Company will refund the second month's payment to the Renter. If the rented goods are returned during the second month, no refund will be made.
- Interest will be charged on all invoices more than 30 days overdue at the maximum percentage above the Bank of England base rate allowable under The Late Payment of Commercial Debts Act, 1998.
Deposit
- The Renter shall, prior to commencement of the rental period, pay a refundable deposit to the Company in the sum specified in the Agreement.
- Provided returned rented items can be repaired and/or cleaned to an acceptable standard by the Company, no deduction will be made from the deposit. Deductions will be made to cover the cost of damage over and above normal wear and tear, howsoever caused, to replace items damaged beyond repair and to cover costs if professional cleaning has been necessary.
- Subject to any requirement for professional cleaning or repair (which may take longer), the Company will remit deposit refunds, less any deductions, to the Renter within four weeks from the date the goods are returned to the Company.
Insurance
All rented items are insured by the Company against loss by fire and flood or by theft when there has been forced entry or exit to locked premises. The cost of this insurance is incorporated in the monthly rental charge. The goods are not insured against accidental or malicious damage, the costs for which will be deducted from the deposit.
Delivery and Collection
- A one off charge is made on the initial invoice for one delivery, installation and collection in normal working hours (8am-5pm Monday to Friday). Additional charges will be incurred if more than one delivery or collection is required by the Renter or if delivery or collection is required outside normal working hours.
- The Company will use reasonable endeavours to effect delivery and collection of rented goods on the agreed dates and at the agreed times but will not be liable, under any circumstances, for any delay or any failure to deliver or collect the rented goods. If delivery or collection is unable to be effected on the agreed date and/or at the agreed time due to the Renter's acts or omissions, additional charges will be incurred if the Renter requires the Company to arrange another delivery or collection.
- The Renter, or their duly authorised representative, must be present at the property address on the Agreement to accept and sign receipt of the delivered rented goods. If the Renter/representative fails to sign then the Renter will be deemed to have accepted delivery of the rented goods on the date specified in the Agreement and will not be permitted to dispute subsequently the facts of the delivery.
- The Company reserves the right to make substitutes for any rental goods which may be unavailable at that time without prior warning.
- The Company requires one month's notice to collect goods rented for six months or more and 7/10 working day's notice for short term (one to five months) rental contracts.
- The Renter, or their duly authorised representative, must be present at the property address on the Agreement to sign written confirmation for the return of rented goods to the Company on termination of the rental period. If the Renter/representative fails to sign then they will not be permitted to dispute subsequently the number and/or condition of the rented goods returned to the Company.
- Should the Renter fail to return any rented goods on the agreed collection date, the Renter shall pay to the Company the current replacement cost of the un-returned items within fourteen calendar days of the Company issuing an invoice for the relevant goods.
| Contractual period | Notice Given | Cancellation Charge |
|---|---|---|
| Less than twelve months | More than five working days | No charge unless we have incurred any agreed costs, such as booking advanced parking concessions or the purchase of special furniture / accessories / equipment. |
| Less than five working days | £100 administration charge plus any agreed costs, such as booking advanced parking concessions or the purchase of special furniture / accessories / equipment. | |
| Minimum twelve months contract |
One month's rental plus any agreed costs, such as booking advanced parking concessions or the purchase of special furniture / accessories / equipment. | |
Early Termination
If collection of the rented goods is required by the Renter prior to the expiry of the minimum rental period shown on the Agreement, then all outstanding rental payments until the end of the contractual period will become payable immediately.
Complaints
Any complaints that may arise must be submitted in writing during the rental period to ensure they are fully investigated whilst the rental goods are on site.
